Get instant support by clicking here, messaging us directly, or emailing our team at Success@Lotto.com.

Before you place an order, we must confirm you are physically present in the state you are ordering in. If you are unable to verify your location, please try these troubleshooting tips:

• Turn your wifi off and on

• Ensure that you have location services enabled on your device and browser

• Ensure that any VPNs, proxies, or remote desktops are disabled on your device

• Clear browser history and all cookies

• Restart your device and try again

For mobile safari or wired connection issues, please try these troubleshooting tips:

• Different device or our App

• A wireless connection

If you’re still unable to place your order, get instant support by clicking here, messaging us directly, or emailing our team at Success@Lotto.com.

Please ensure you are using a valid Visa®, Mastercard® or Discover® (Debit Cards Only) and the correct card details have been entered. Lotto.com does not offer the use of Credit cards in this jurisdiction.

The name should match your Lotto.com® account.

If everything seems right but you are still experiencing issues, please try to use another card. We also encourage you to reach out to your card provider to find out if they process payments for lottery courier services as some don’t.

Customers can place orders for Scratch Tickets 24 hours a day, 7 days a week. 

Fulfillment times vary depending on when you place your order. You will receive a confirmation email immediately, and our team will process your order as soon as possible. Please be aware that orders placed late in the evening or overnight will be processed the following morning.

You can order up to ten (10) scratch tickets in a single order, while supplies last. 

Don’t miss out on your chance to win! Since scratch ticket inventory is limited, Lotto.com reserves your tickets for up to ten (10) minutes to allow you to complete your order. Once the time has expired, the scratch tickets will no longer be reserved for you.

The DOUBLE YOUR MONEY Scratch game can be enjoyed for $5 plus applicable fees.

To win the DOUBLE YOUR MONEY scratch game:

• Match any of YOUR NUMBERS to any of the WINNING NUMBERS, win PRIZE shown for that number.

• Get a “STAR“ symbol, win PRIZE shown automatically.

• Get a “2X“ symbol, win 2 TIMES the PRIZE shown.

• Get a “WIN ALL BURST“ symbol, win ALL 20 PRIZES shown.

DOUBLE YOUR MONEY has a top prize of $100,000.

If you have won big, congratulations!

Winnings of $600 or more must be claimed directly with the State Lottery. Should you win, Lotto.com will contact you regarding the safe and secure delivery of your winning ticket to you.

Prizes must be claimed within one hundred eighty (180) days after the announced end of the game. Any winning ticket that is not claimed within the period and in the manner specified on the back of each ticket shall remain the property of the Lottery.